Greenrain Facility

1. Add a patient.
2. Create a prior request for the patient and send it to the Post Office.
3. Wait till approval is received back from the payer. You can create prior requests for other patients during this time.
4. Convert the approved request (fully or partially) into a claim.
5. Submit the claim to Post Office.

You can also create claims without prior requests if this is allowed by your agreement with the payer.

Greenrain Facility works on the provider side, so it generates Prior.Request and Claim.Submission transactions that are uploaded to the Post Office.

No. All supported transactions are uploaded to Post Office automatically.

Greenrain Facility checks the payer replies automatically right after you have sent your prior authorization request.

There is a notification panel below the menu that informs you whether new transactions from payers are available. There is also Find Prior Requests form where you can set your search criteria like request order date range, payer or enter custom text in the search field (e.g. Authorization Number, Patient Name, Member Insurance Card or Emirates ID). The search results grid shows found prior requests. The Status column reflects the current state of each request. You can filter the search results by request status too.

A prior request may have one of the following statuses:

• Draft – the request has not been sent to Post Office yet for any reason.
• Waiting for Approval – the request is sent to Post Office but no reply has been received from the payer yet.
• Approved – the payer has replied with Prior.Authorization transaction and fully approved the request.
• Partly Approved – the payer has replied with Prior.Authorization transaction and some activities are not fully approved or even rejected;
• Rejected – the payer has replied with Prior.Authorization transaction and fully rejected the request;
• Canceled – the request has been canceled by you.

Greenrain Facility generates Claim ID and Authorization ID automatically. But you can specify your custom ID prefix if you want. There is also an option to enter the Claim ID manually. Greenrain Facility then checks that every such number is unique. All the above is managed in Settings.

Automatic Update

We constantly improve the application based on requests from our users and changes published on Post Office. As soon as a new version of Greenrain Facility is available, it is downloaded and installed automatically.

Database Backup

Greenrain Facility backs up your data regularly so that it is possible to restore your data if your system gets corrupted. Besides, you can do it manually in one mouse click.

Single-User and Multi-User Modes

You can use Greenrain Facility on your computer only, we call it Single-User Mode. Or you can run the program with your colleagues on different computers sharing the same database, it’s called Multi-User Mode.

You can always send an email to help@greenrainhealth.com Below are some resources that might be helpful in reporting found issues:

How to Make Screenshots

Sometimes you might want to send us a screenshot of the application to demonstrate error messages or examples of data you have. Windows has a standard application Snipping Tool that can help you with it:

1. Press the Start button.
2. Type in Snipping Tool to find and open the program.
3. Create a screenshot and attach it to your email.

Remote Support

In case we need to remotely access your computer to help you solve any issue, we might ask you to run AnyDesk®™ client application. If you do not have it on your computer, please download AnyDesk®™ client application from here.